How long it will take to make my order ?
Our factory has a certain amount of inventory, only used for samples orders.
(1) Standard samples are available in stock, could be sent with 1 -2 workdays after confirmed the samples value.
PS: If need special imprint logos on samples, the lead time is 3 - 4 workday after paid.
(2) Mass production of Standard items, will be shipped 12 -15 workdays.
Any customized orders take a bit longer in production than regular custom orders. however, we try to compress the production time as best as we can with 15 -18 workdays.
Can i have my logos on the cover ?
We provide 3 decorating options (1) Silk screen (2) Foil Stamp (3) Blind emboss
There is an additional fee of 0.35 - 1.0USD per book when a logo is specified on the order.
pls be aware that some logos may not be processed this way due to small details or large soild area of stamping.
You will be notified at the time if this charge applies when you place the orders.
Logo for stamped book must be sent in vector files. true black. any other type of file will have a artwork fees applied in order to create a clean crisp dye plate.
SET UP CHARGE
Set up charge only applies to custom orders and silk screening orders.
What's your payment terms ?
No orders will be processed until we received payment.
Our company accept payment via Bank Wire transfer / Western Union / MoneyGram.
The orders will be processed after deposit.
For the samples order, we do request 100% paid before production.
We do not accept credit card payment/paypal. We apologize for any inconvenience this may cause you.
How long does the battery last?
The Menu if left opened will last 10-12 hours before the battery needs to be recharged. The menu turns off when closed to help conserve battery life. So in most operations the menu will only need to be charged once or twice a week depending on the usage.
What happens if I spill water on the menus?
Like all electronics, water and electronics don't play well together. Wipe the water immediately or Use the hair dryer to make sure it complete dry before use again.
What type of paper should I use for the insert?
We recommend using a translucent paper, vellum or backlit film. usually we don't provide the paper unless the clients have this requirement.
Can I customize the Cover Material?
The standard material is a Black Imitation leather, we also accept the sepecial request on covers.
Due to the cover material is vary. pls contact us for more information. we will quote you base on your requirements.
Is there a warranty ?
For the LED menu, we provides a one year warranty on electronic element under regular usage.
Pls note that we sometimes require damage products to be returned for inspection.
( if the product becomes defective within one year of purchase. pls understand the lifetime of our products depends on how frequent they are used or how well our clients take care of them.)
We are not responsible for any product damaged during shipment. ( crushed box, water damage, tec) nor any liquid damages.
Are the lighted LED menus rechargeable ?
Yes, our lighted menus are rechargeable. we provide multi charger.
(1) Each Charger is able to accomodate up to 10 units of rechargeable items.
(2) A rechargeable unit does not need to be completely dead to be recharged.
We recommend cleaning the menus with a clean, damp (not wet) cloth. Please air-dry after cleaning.
Do not clean the menus with strong detergent and avoid water spills over the panels.
Also, we provide the single charger.